Shipping Policy
JB BOSZOANA website is owned by JB Tempo West, which is a data controller of your personal data.
Thank you for shopping with JB Boszoana. This Shipping Policy explains how we handle and deliver your orders.
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## 1. Processing Times
- Orders are typically processed within 2- 3 business days after payment is received.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- If we experience a high volume of orders or delays, processing times may be longer. We will notify you of any significant delay.
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## 2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: We deliver to the carrier within 2-3 business days. We are unable to estimate how long before your purchase is delivered to your address after that.
- Express Shipping: We deliver to the carrier within 2-3 business days. We are unable to estimate how long before your purchase is delivered to your address after that.
- International Shipping: We do not offer international shipping.
Delivery times are estimates and may vary due to carrier delays, customs, weather, or other factors beyond our control.
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## 3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout, based on:
- Shipping method selected
- Delivery address (country/region)
- Order weight/size (if applicable)
Occasionally, we may offer free or discounted shipping as part of promotions. Any such offers will be clearly displayed at checkout.
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## 4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes:
- Carrier information
- Tracking number (if available)
- Link to track your shipment
Please allow up to 24–48 hours for tracking information to update.
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## 5. Shipping Destinations
We currently ship to:
- USA Continuous states. We do not deliver to Hawaii, Alaska or US Territories.
- International: We currently do not do international deliveries.
We do not ship to:
- Restricted locations, if any – e.g. certain countries, regions, or PO boxes.
If your address falls outside our delivery area, we will contact you to arrange an alternative or cancel and refund your order.
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## 6. Customs, Duties & Taxes (International Orders)
For international shipments:
- Your order may be subject to import duties, taxes, and fees imposed by your destination country.
- These charges are not included in our prices or shipping fees and are the responsibility of the recipient.
- We are not responsible for delays caused by customs.
Please contact your local customs office for more information before placing an order.
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## 7. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout.
- We are responsible for orders shipped to incorrectly provided addresses.
- If an order is returned to us due to incorrect/incomplete address or failure to collect, we may reship it at your expense or refund the product cost (shipping fees may be non-refundable).
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## 8. Lost, Damaged, or Stolen Packages
We work with reputable carriers, but issues can still occur:
- If your package is marked as delivered but you have not received it, please first check with neighbors or your local post office/carrier.
- If the package is lost or damaged in transit, contact us at [Support Email] with your order number and details.
- We will assist you in filing a claim with the carrier and, where appropriate, offer a replacement or refund according to our discretion and applicable laws.
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## 9. Order Changes & Cancellations
Once an order is placed:
- Changes to the shipping address, items, or shipping method may not be possible if the order is already processed or shipped.
- If you need to change or cancel your order, contact us as soon as possible at [Support Email] with your order number. We will do our best to accommodate your request.
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## 10. Returns Related to Shipping
For information about returns, exchanges, and refunds, please refer to our Return/Refund Policy.
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## 11. Contact Us
If you have any questions about this Shipping Policy or your order, please contact us:
- Email: [Support Email]
- Address: [Business Address]
JB Boszoana
Jbtem.com